Refund policy
Return & Refund Policy
Last Updated: July 8, 2026
At Alvora, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Please read our Return & Refund Policy carefully before requesting a return or refund.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible purchases.
If you're not satisfied with your order, you may request a return within 30 days of receiving your item.
To start a return, please contact us at:
📧 safinnzar1122@gmail.com
Eligibility for Returns
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be in its original condition.
- Include all original accessories and packaging.
- Not show signs of misuse, abuse, or intentional damage.
We may request photos of the item before approving a return.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Used or heavily worn products.
- Products damaged due to misuse.
- Items returned without prior authorization.
- Gift cards (if applicable).
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the problem.
Once verified, we will offer a replacement or a full refund at no additional cost.
Refund Process
After your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still haven't received your refund after these steps, please contact us at safinnzar1122@gmail.com
Return Shipping
If the return is due to:
- A defective product.
- A damaged item.
- An incorrect item sent by us.
Alvora will cover the return shipping costs.
For returns due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.
Order Cancellations
Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow our standard return process.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact our support team for assistance.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address during checkout.
If an incorrect address is provided and the order has already been shipped, Alvora cannot guarantee replacement or reimbursement.
If you notice an error, contact us immediately—we'll do our best to update your order before it ships.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Alvora Customer Support
📧 Email: safinnzar1122@gmail.com
🕒 Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 24 hours.
Our Promise
At Alvora, we're committed to providing premium products and outstanding customer service. If there's ever an issue with your order, we'll work with you to find a fair and timely solution.